terms and conditions of trade

Free Trial participants agree to the Waiver section of these Terms and Conditions and upon purchasing any of Bonobo Ltd services, agree to all Terms and Conditions.


Bonobo Limited will be referred to as “Bonobo” and you the member will be “you,” or “your.” 

Child and teen will be referred to as "your child" or "your children"

In respect to Family memberships, you the family will be referred as "family."

Family Memberships are only valid for immediate family under one household (including parents and immediate children). 

classes


UNLIMITED and LIMITED MEMBERSHIP (ADULT)

Your Unlimited Membership entitles you to unlimited access of classes on the timetable, as well as all Open Gym sessions for you only. This membership does not include Private Training Sessions.

Bonobo has two Limited Adult Membership options, 1x and 2 x Class Per Week. Late cancellations (classes that have remained booked but not attended) will be registered as a used class. Unused weekly sessions cannot be carried over to the following week or used in the future. Limited Adult Membership includes Open Gym times for membership holder only. Limited Adult Membership does not include Private Training Sessions.
Payments are made Monthly on the 1st of each Month in advance.
Your monthly fee is non-refundable.
To terminate your membership, you must inform Bonobo by email to info@bonobo.co.nz and complete 1 further monthly payment. 
All Memberships have no suspension period. Simply give Termination notice and make 1 further monthly payment. You will need to re-join to start your membership again.
The weekly timetable is subject to change at any time. Bonobo reserves the right to have no classes on Public Holidays and have a reduced timetable between Christmas and New Year.
The Regular Rates are re-evaluated periodically and are subject to change.

 

UNLIMITED and LIMITED MEMBERSHIP (FAMILY)

Family Unlimited Membership entitles the family to unlimited access of age appropriate classes on the timetable, as well as all Open Gym times for family members only. This membership does not include Private Training Sessions. 

Payments are made Monthly on the 1st of each Month in advance.

Your monthly fee is non-refundable.

To terminate your membership, you must inform Bonobo by email to info@bonobo.co.nz and complete 1 further monthly payment. 

All Memberships have no suspension period. Simply give Termination notice and make 1 further monthly payment. You will need to re-join to start your membership again.

The weekly timetable is subject to change at any time. Bonobo reserves the right to have no classes on Public Holidays and have a reduced timetable between Christmas and New Year.

The Regular Rates are re-evaluated every periodically and are subject to change.

 

TERM MEMBERSHIPS (CHILD AND TEEN)

 

Term Memberships entitle your child to one pre-chosen class day and time per week for the duration of the school term. 

Term Membership payments are non-refundable.

Payments must be made in advance by cash or Online Banking

Existing Bonobo students on term memberships are automatically re-enrolled for the following term. 

Please note if you DO NOT wish to re-enrol, we ask that you kindly notify us by email within 7 days of receiving invoice for the new term

Places are only secured once full payment for classes has been received. We do not hold places or accept part payments. 

Please note that the lessons are non transferable.​

10 PACKS (ADULT and TEEN)

Purchasing a 10 Pack of classes entitles you to any of the timetabled classes. This membership does not include Private Training Sessions. 
10 Packs must be paid in full in advance by cash or Online Payment.
Casual sessions must be paid in advance of class by cash or Online Payment.
The 10 Pack expires 3 months from the purchase date.

SMALL GROUP TRAINING SESSIONS

Small Group sessions are 60 minute Group Sessions.
You must give a minimum of 24-hour notice if you wish to cancel or reschedule a scheduled Small Group Training Session otherwise that session will be forfeited. 
In the case of Group Sessions, the group acts as one. This means if 1 of the group decides not to train, the session is still counted as a full session. If you choose to cancel with more than 24-hour notice, then the whole group must cancel.
Any Small Group Training Session must be purchased in advance of any physical session taking place. 

WAIVER

You understand that the fitness services provided by Bonobo have elements of high intensity and high impact exercise and that participating in physical activity can carry a risk, and you accept all responsibility for that risk. If applicable, you also accept responsibility for your child for this risk. You acknowledge that it is your responsibility to provide Bonobo (in writing) with information regarding any medical condition that may affect you or your children's ability to exercise safely, and that you or your child will not participate in any Bonobo services until this has been cleared by Bonobo management. 
You acknowledge that before participating in any of Bonobo’s services, you must provide to Bonobo, written medical clearance from your Medical Professional if you or your child have any medical condition that may affect the ability to exercise.
Including, but not limited to:
CARDIOVASCULAR AND PULMONARY CONDITIONS*: Diagnosed heart condition or stroke, or unreasonable leg or chest pain during exercise. Blood pressure over 200/110mm/Hg. Diagnosed pulmonary disease.
You agree to inform Bonobo immediately if there are any changes in your or your child's health status.

memberships

Bonobo Ltd reserves the right to refuse or cancel any membership.

HEALTH AND SAFETY

The customer will at all times ensure that the health and safety requirements of Bonobo Ltd at any Bonobo Ltd facility are complied with by the customer and any accompanying children.

CCTV/PHOTOGRAPHY

CCTV is in place at Bonobo Ltd. We reserve the right to monitor the safety of our facility, coaches and participants. Bonobo Ltd may also take photos or video of the lessons from time to time for social media purposes.

 

PRIVACY POLICy

Bonobo Ltd reserves the right to collect personal information from you for the purposes of enrolment. This information will be used to assist us in providing fitness services and for any other purpose you may authorise. Bonobo Ltd undertakes to maintain your privacy in accordance with the Privacy Act 1993 and any subsequent amendments or variations thereof.

CUSTOMER SATISFACTION

If for any reason you are unhappy with our services, please let us know and we will endeavour to fix it.

 

We would appreciate it if you would take the time to read these conditions carefully and should you have any questions or concerns please do not hesitate to contact either the facility manager or coaches.